Introduction
At Socal Wash we respect your privacy and are committed to protecting your personal information. This privacy policy explains what information we collect when you interact with our website, how we use and protect that information, and the rights you have under United States and California law. The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives California residents rights such as the right to know what personal information a business collects and how it is used, the right to delete that information, the right to opt out of its sale or sharing, the right to correct inaccurate data, and the right to limit the use of sensitive personal information. This policy is designed to provide clear notice of our practices so that you can make informed decisions about your data.
Data We Collect
We only collect personal information that you voluntarily provide through our contact form or when you contact us directly. A well‑crafted privacy policy should clearly list only the specific types of data you actually collect rather than overwhelming users with irrelevant categories. We collect the following:
- First Name and Last Name – so that we know who we are speaking with.
- Email Address – so we can reply to your inquiry.
- Phone Number – to call or text you regarding your request.
- Service Address – the address of the property you would like us to clean.
- Message/Project Details – a description of the service you are interested in.
We do not collect any sensitive personal information (such as government identifiers, financial data or biometric information). We do not use cookies, local storage or other tracking technologies, and we do not automatically track your browsing behaviour.
How We Use Your Information
We use the information you provide solely for legitimate business purposes, including:
- Responding to inquiries – to answer questions about our services, prepare quotes and schedule appointments.
- Providing services – to perform the pressure‑washing services you request and communicate with you about the project.
- Record keeping – to maintain internal records of customer requests and services performed.
- Legal and compliance – to comply with legal obligations and resolve disputes, if necessary.
We do not sell or share your personal information for advertising or marketing purposes. Any emails sent through our contact form are delivered directly to our secure mailbox and are not stored in a database. We only disclose information if required by law or when necessary to protect our rights or the rights of others.
Legal Basis and Notice
Under the CCPA/CPRA and other applicable U.S. laws, businesses must provide notice at or before the point of data collection and explain the categories of personal information collected, the purposes for collection, whether data is shared or sold and how long it will be retained. We satisfy this requirement by displaying a notice at the point where you submit your information (above our contact form) that explains what data we collect and why. Our legal basis for collecting your information is our legitimate interest in responding to your inquiry and performing the services you request. We also rely on your consent when you submit the contact form. We do not sell or share your personal information. Should our data practices change in the future, we will update this notice accordingly.
Cookies and Tracking Technologies
We do not use cookies, local storage or any other tracking technologies on our website. We do not use analytics, advertising or third‑party cookies, and we do not track your browsing behaviour. Because we do not collect personal information through cookies or trackers, there is no need for a cookie consent banner.
Sharing and Disclosure
We do not sell, rent or share your personal information with third parties for commercial purposes. We may disclose your information to service providers who assist us in operating our website and sending email communications, provided they use the information only to perform their functions and keep it confidential. We may also disclose personal information when required by law, such as in response to a court order or subpoena, or to protect our rights, property or safety.
Your California Privacy Rights
If you are a California resident, you have specific rights under the CCPA/CPRA. These rights include:
- Right to know/access: You may request to know the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the purposes for collecting it and the categories of third parties with whom we share that information.
- Right to delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions such as completing transactions or complying with legal obligations.
- Right to opt‑out of sale or sharing: You may direct us not to sell or share your personal information. We do not sell personal information, but you may still contact us to confirm your preferences.
- Right to correct: You may ask us to correct inaccurate personal information that we maintain about you.
- Right to limit use of sensitive information: You may direct businesses to limit the use and disclosure of sensitive personal information to only what is necessary to provide the requested goods or services. We do not collect sensitive personal information.
- Right to non‑discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise your rights, please submit a verifiable request using the contact information in the “Contact Us” section. We may need to verify your identity before fulfilling your request. We will respond to verifiable requests within the timeframe required by applicable law.
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, to satisfy legal, accounting or reporting requirements, or to resolve disputes. The CPRA encourages businesses to limit the collection and retention of data to what is strictly necessary. In practice, we keep contact emails for up to 12 months after your request is resolved and then securely delete them.
Data Security
We implement reasonable physical, technical and administrative safeguards to protect personal information. The Federal Trade Commission’s guidance notes that companies must live up to the privacy promises they make and maintain security that is appropriate to the nature of the data they possess. We use HTTPS to encrypt data in transit and restrict access to personal information to personnel who need it to perform their duties. However, no data transmission over the internet or storage system can be guaranteed to be 100 percent secure.
Children’s Privacy
Our services are intended for homeowners and businesses and are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will delete that information. Parents or guardians who believe their child has provided us with personal information may contact us to request deletion.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on this page and update the “Last updated” date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this privacy policy, our data practices or would like to exercise your privacy rights, please contact us using one of the following methods:
- Email: info@socal-wash.com
- Phone: +1 (714) 555‑1234
- Mail: Socal Wash, Orange County, CA, USA